The present document and those that may be mentioned in it, establish the conditions governing the purchase of goods on the web site
(hereinafter referred to as the Website).
As owners of this website, we reserve the right to modify these Terms and Conditions at any time, as well as the entire commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions).
Consequently, you must take into account that those Conditions that are in force at the time of placing orders or, in the absence of these, the use of the website will be considered applicable. We therefore recommend that you consult these Terms and Conditions before making any purchase of products.
OWNER OF THE WEBSITE
The company that manages the services and the web domain www.sesshincosmetics.com (hereinafter, the WEBSITE), is: COSMEWAX S.A., which is the owner of this WEBSITE, with registered office at calle Sudáfrica, 110 Jerez de la Frontera (Cádiz) 11408 (Spain) Tel: +34 956 14 33 02, email: firstname.lastname@example.org with CIF: A78118601 and registered in the Commercial Register of CA-13353.
Any communication with SESSHIN COSMETICS may be addressed to the registered office, or to the e-mail address email@example.com.
For questions regarding orders and returns or exchanges, please send an e-mail to firstname.lastname@example.org.
USE OF THIS WEBSITE
By using this website and placing orders through it you agree to:
- Use this website only to make legally valid inquiries or orders.
- Provide SESSHIN COSMETICS with your e-mail address, postal address and/or other contact information truthfully and accurately. You also consent that SESSHIN COSMETICS may use such information to contact you if necessary. If you do not provide this information, we will not be able to process your order or provide the information you request.
- By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to contract and bind yourself.
ORDER PLACEMENT. PURCHASING SYSTEM. PRICES
Language. The contract may be formalized, at your option, in any of the languages in which the Conditions are available on this website (Spanish and English). The legal terms and conditions of the same shall be interpreted in Spanish.
The registration procedure also requires you to choose a user name (e-mail) and password that you must use to access your account. You are responsible for the safekeeping of this data, preventing its use by unauthorized third parties, as well as for the consequences of any kind arising from the non-observance of this obligation.
Ordering. Through the different sections of the website, the Customer will be guided at all times during the online purchase process, selecting those items of interest, after checking their characteristics, availability, prices and shipping costs, and that will be provisionally stored in a “basket or shopping cart or similar space and from which they may be removed or substituted for others at any time, before payment is made or any commitment to purchase is made.
- Once you have selected the items you are interested in, you will be able to review and accept, if applicable:
- Your order information.
- Provide the shipping and/or billing address.
- Total cost expressed in euros (€).
- The breakdown of shipping costs and applicable taxes.
- Select the shipping method and payment method, and in case of error, correct any data provided.
- Before definitively confirming the order, you must accept these Conditions, which can be consulted at any time on the website.
- It shall be understood that the purchase contract has been perfected at the moment the customer presses the “finalize purchase” button or any other similar technical system for order processing and which will be associated with a message with the expression: “order with payment obligation” or similar.
- SESSHIN COSMETICS keeps a computer record of all transactions (orders, cancellations, returns, invoicing, etc.) made with buyers on the website. This record shall be considered as proof of the operations carried out between both parties.
- Confirmation of the purchase made At the end of the purchase process, SESSHIN COSMETICS will inform you via e-mail of all the characteristics of the order placed, the date of purchase, the total price, the method of transport, and estimated delivery of the purchased product.
- Price All prices shown on the website are expressed in euros or pounds and include Value Added Tax (VAT).
- Product prices may change at any time, but any changes will not affect orders for which SESSHIN COSMETICS has sent you an order confirmation.
MEANS OF PAYMENT
The means of payment supported on the website are as follows:
- Payment by credit or debit card: It is possible to pay by credit or debit card, free of charge. Your credit card will be charged as soon as the order is completed, since the payment validation is immediate. Data transmitted in connection with credit card payments travel encrypted over a secure line to the POS (Point of Sale Terminal) of the Bank with which SESSHIN COSMETICS operates. If you pay by credit card you will be asked for: the card number, the expiration date and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your card. Payment by credit card is totally secure, since we use the advanced SSL encryption system. In order to guarantee a 100% secure payment, this data is not stored on our server, so you will have to communicate all the information with each new order.
In the event that an order is processed normally and it is subsequently verified by SESSHIN COSMETICS that there are no products in stock or there is any incident regarding its supply, the Customer will be immediately informed of this circumstance. In these cases, SESSHIN COSMETICS will proceed to reimburse the amount paid by the Customer through the same means used for payment, without undue delay and, in any case, within 14 days after the purchase has been made.
Orders can be delivered in Spain, the United Kingdom, Portugal and France.
Orders will be delivered to the postal delivery address designated by the Customer and within the period indicated on the website according to the selected postal delivery method and, in any case, within 30 calendar days from the date of purchase.
Shipping costs may vary depending on the place of delivery of the order.
We will try to deliver your order as quickly as possible, although, in some cases (postal mail), there may be situations or periods of the year in which delivery may be delayed. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid.
For the purposes of these Conditions, delivery of the order shall be deemed to have occurred when you or a third party authorized by you takes material possession of the products, which shall be evidenced by the signature of the receipt of the order at the delivery address.
Incidents in the delivery: The transport company will try to make a second delivery if the first one is unsuccessful. In the event of two failed deliveries, the company will contact the recipient by telephone to follow the customer’s delivery instructions.
INVOICING – VAT
In accordance with the provisions of Article 68 of Law 37/1992, of December 28, 1992, on Value Added Tax, the delivery of the goods shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is within the national territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate shall be that legally in force at any given time depending on the specific item in question.
For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT, without prejudice to the application of the corresponding taxes and/or duties in accordance with current regulations.
You expressly authorize us to issue the invoice in electronic form. However, you may at any time indicate your wish to receive an invoice in paper format, in which case we will issue and send the invoice in paper format.
1. LEGAL RIGHT TO CANCEL THE PURCHASE
If you are contracting as a consumer, you have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period shall expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods or in case the goods making up your order are delivered separately, 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.
To exercise the right of withdrawal you must, within the deadline, notify SESSHIN COSMETICS of your decision to withdraw from the purchase by sending an email to email@example.com indicating the order number and requesting an exchange or refund. The Customer also has the option to send any other unequivocal statement by mail or e-mail. SESSHIN COSMETICS will inform you without delay on a durable medium (e.g. by e-mail) of the receipt of such withdrawal.
Consequences of withdrawal. In the event of withdrawal on your part, we will refund all payments received from you, with the exception of the shipping costs, without undue delay and in any event not later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will proceed to make such reimbursement, using the same means of payment used by you for the initial transaction, upon receipt and review of the goods.
The returned order must be delivered to the address indicated by SESSHIN COSMETICS, together, if applicable, with the invoice issued and you must bear the direct cost of returning the product. The products must be in perfect condition, must not have been opened or used and must keep their original seal or packaging and accessories or promotional gifts (product samples, branded gifts) included if applicable.
You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal: You are not entitled to withdraw from the contract for the supply of any of the following products:
- Personalized items.
- Goods sealed for health or hygiene reasons that have been unsealed after delivery.
Your right to withdraw from the purchase shall apply exclusively to those products that are returned in the same condition in which you received them. No refund will be made if the product has been used beyond the mere opening of the product, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you should be careful with the product(s) while in your possession. Please return the item using or including all original packaging, instructions and other accompanying documents. I have no idea about this but if it is not mandatory I would remove it.
2. WARRANTIES AND RETURNS
For the purposes of these Conditions, a return shall be understood to be a return due to a defect, tare or the receipt of an erroneous product.
For these purposes, it shall be understood that the products are in conformity with these Conditions when they conform to the description and qualities appearing on the website, are suitable for the uses indicated for them and present a quality comparable to that of other products of the same or similar characteristics.
Return. In the event that, at the time of delivery of the order, it presents any defect, defect or has received a product that does not correspond to the order placed, you must immediately communicate this circumstance to SESSHIN COSMETICS via email address firstname.lastname@example.org providing the data of the product, as well as the damage it suffers and a photo, where we will inform you how to return it.
Once the items are returned, they will be checked by SESSHIN COSMETICS and we will inform you if the refund or, if applicable, the replacement of the product is appropriate.
SESSHIN COSMETICS will refund the corresponding amount (including the shipping costs of the initial delivery) without undue delay and, in any case, before 14 calendar days have elapsed from the date of receipt of the returned order. The refund will be made by the same means of payment with which the payment was made.
DISCLAIMER AND LIMITATION OF LIABILITY
As part of a process of continuous improvement, SESSHIN COSMETICS will keep updated all information and services offered on the website, trying to avoid as far as possible the existence of errors or failures in it, provided that these are due to the means, services or tools over which SESSHIN COSMETICS has direct control.
SESSHIN COSMETICS does not guarantee the availability and continuity of the operation of the website. When reasonably possible, SESSHIN COSMETICS will give prior notice of any interruptions in the operation of the website.
Except as otherwise expressly provided in these Terms, our liability in connection with any product purchased on this website shall be strictly limited to the purchase price of such product.
For any questions, suggestions, queries or complaints about the website, orders placed or request an official complaint form, the Customer can contact Customer Service, by any of the following means:
- E-mail: email@example.com
- Mail to the following address: Cosmewax S.A., C/Ildefonso Carrascosa, 6. Massalfassar (Valencia) 46560 Spain.
The Customer Service Department will provide you with a complaint form upon request. SESSHIN COSMETICS will respond to your request as soon as possible and, in any case, within one month. In the event that their request is not satisfactorily resolved, the Customer may go to the ordinary jurisdiction or process their claim through the Municipal Consumer Information Office of their municipality of residence or the Consumer Arbitration Board of their Autonomous Community, or file a claim online in accordance with European Regulation No. 524/2013, SESSHIN COSMETICS informs you of the existence of an ODR (“Online Dispute Resolution”) through the following website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES.
SECURITY AND CONFIDENTIALITY
SESSHIN COSMETICS guarantees the security and confidentiality of all communications with you. All online payment transactions are carried out through a secure server, based on the SSL standard, which protects the data against attempts of violation by third parties. The purchase process data is stored in a database designed for this purpose.
SESSHIN COSMETICS also guarantees the protection and confidentiality of personal, payment and any other type of data provided by the Client in accordance with the provisions of the Personal Data Protection regulations.
Customers may, at any time, exercise their rights to access, rectify or delete their personal data. In some cases, you may also object to our use or transfer of your data by writing to the postal address of SESSHIN COSMETICS: C/Ildefonso Carrascosa, 6. Massalfassar (Valencia) 46560 Spain.or by e-mail to firstname.lastname@example.org
APPLICABLE LAW AND JURISDICTION
In accordance with European consumer legislation, the legislation and jurisdiction applicable to the purchase made at SESSHIN COSMETICS will be that which corresponds to the Customer’s domicile, when the Customer has his residence and has made his purchase from any of the countries of the European Union.
In this regard, and in accordance with European Regulation No. 524/2013, SESSHIN COSMETICS informs you of the existence of an ODR (“Online Dispute Resolution”), a European online dispute resolution platform that facilitates the out-of-court resolution of such disputes for contracts also concluded online between consumers and Internet service providers (sesshincosmetics.com). This platform can be accessed through the following website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES.
In the latter case, the jurisdictional scope shall be the Courts and Tribunals of the consumer’s domicile. In the event that the user does not act as a consumer or user, the parties agree that the Courts and Tribunals of the city of Barcelona shall have jurisdiction.